What courier companies do you use?
We currently use UPS or DHL as our courier partner across Europe and the US.

Can deliveries be contact free?
Yes contact-free delivery is available to request from your courier upon delivery.

Do I have to pay customs and import charges?
In order to assist customers, in Australia, Bahrain, Canada, Japan, Kuwait, Saudi Arabia, South Korea, Singapore, Switzerland, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold).

If you decide to opt out, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

Do you deliver to BFPO addresses?
We can ship to BFPO addresses using our DHL delivery option.

Do you deliver to hotels?
Yes, we can deliver to your hotel.

Do I have to sign for delivery?
As MATCHESFASHION purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder’s registered email address and home address, and we will require a signature upon delivery for all goods shipped.For Premium Delivery, all orders will need to be delivered as per the original delivery details and signed for by someone at this address

Can I track my shipment?
It’s easy to track your order by clicking the tracking link in your shipping email.

Why are shipping restrictions applied to some products?
Due to international trading agreements and regulations, CANADAGOOSEFIRE must adhere to some specific shipping restrictions.