We hope you’re delighted with your order. If you’re not perfectly satisfied, you may request a return for your item(s) within 28 days. You will then have a further 14 days following your request to return unsuitable items.
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided.
You have 28 days from receipt of your order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
Returns outside this window may be accepted at our discretion.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
The item(s) should be returned unworn and in perfect condition, with all MATCHESFASHION and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as exchanges. For more information, please contact our Customer Care team.
All successfully returned items will be credited to the original payment method or. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as CANADAGOOSEFIRE , this will show on your account as soon as your refund is processed. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us email email@example.com.