What payment methods do you accept?
We accept American Express, Mastercard, and VISA credit cards, or debit cards as payment online.
My order payment authorization declined
In the event we are unable to authorize your order, a customer service representative will attempt to contact you via email to help assist you in your purchase. If we are unable to reach a resolution of the matter within one week, your order will be cancelled.
How do I return or exchange an item?
If you’re not satisfied with your purchase, send it back for an exchange or refund within 14 days from the date you receive it. Returns must be in pristine condition, accompanied by the packing slip.
ORDERING & SHIPPING
How can I check the status of my order?
To view your order status, log in to your account and go to ‘Order History’. You’ll see a summary of your most recent order and the stage of progress your package is in (Order Placed, Order in Progress, Preparing to Ship, Shipped, Delivered, etc.). To track items that have already shipped, you’ll receive a shipment notification email that includes a tracking number and estimated delivery date.I did not receive a confirmation email
After placing an order, you should receive an order confirmation email within 10-15 minutes. If you do not receive an order confirmation email, check your spam folder to ensure your email service provider didn’t move it there automatically. If you are still unable to locate, a service representative will be happy to assist you via email.
How do I change or cancel an order?
You can only make changes or cancel an order if the order status is still processing or if your item is backordered. Once an order is in progress or has shipped you will not be able to make any changes or cancellations. To view your order status, log in to your account and go to ‘Order History’.My order has not shipped or is backordered.Please review your order status for an approximate shipping date. You will be notified via email once your item has shipped. If you would like to change or cancel an item that has been backordered, please contact customer service to assist you in your order.
What if I only received part of my order?
Items on an order may be shipped separately, depending on availability. Please refer to your order status for projected ship dates, or contact us directly for more details.
Why am I receiving multiple shipping confirmations and/or additional charges?
Items on an order may be shipped separately, depending on availability. You will receive an email confirmation for each package that leaves. Ground shipping charges are pro-rated over your entire order. If you choose expedited shipping, please note that expedited shipping charges apply to each individual shipment.