1. Is it safe to use my credit card online at CANADAGOOSEFIRE?
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.
2. How will I know if you have received my order?
After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If any of the items you have ordered are unavailable from our warehouse, we will try our best to locate them from our CANADAGOOSEFIRE stores. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.
3. Am I able to track my order?
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us on firstname.lastname@example.org and we will track the order on your behalf.
4. Can I exchange my order?
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.
5. How do I return an item?
You have up to 28 days to request an item return.
For full details on the returns process, see our Returns page.
6. Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. In order to register as a user of CANADAGOOSEFIRE, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on ‘My Account’ and ‘Manage Preferences’. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that CANADAGOOSEFIRE does not keep any of your details on the CANADAGOOSEFIRE website, and therefore these details are protected from any breach of security on the CANADAGOOSEFIRE website. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.
7. How do I contact customer care?
If you have any questions which are not currently answered on our site, please contact Customer Care either by email at email@example.com — available 24 hours a day, seven days a week.
8. What if I have entered an incorrect email address?
We can update your email address only if your correct email address has not been used at CANADAGOOSEFIRE previously. Please contact firstname.lastname@example.org to make an email address change.